At The Laser Professionals, we know a down laser means lost appointments. We work to get your parts out the door quickly and to you safely.
Order processing and same-day shipping
- Orders for in-stock items that are placed and paid for by 12:00 PM Eastern Time, Monday through Friday, ship the same business day.
- Orders placed after 12:00 PM ET, or on a weekend or holiday, ship the next business day. Business days are Monday–Friday, excluding US federal holidays.
- Orders must be paid in full before they ship.
- Special-order, backordered and made-to-order items ship as soon as they are available. We'll email you an estimated ship date. All delivery dates are estimates.
Carriers and shipping options
- We currently ship with UPS only.
- Available UPS services and rates are calculated live at checkout through our direct UPS integration. You'll see the UPS services available for your order, with their rates, in your cart before you pay.
- Once your order ships, you'll get an email with your tracking number.
Shipping costs
- Shipping charges are paid by the customer. They're calculated live by UPS at checkout and shown in your cart before you pay. We don't offer free shipping.
- Cryogen is the exception: it ships at $75 per case (see below).
- Complete laser systems ship by freight. Freight is quoted separately; contact us for a quote.
- Shipping charges are non-refundable (see our Returns & Refunds Policy).
Shipping insurance
- UPS shipments are insured for their full value. The cost of this insurance is included in the UPS shipping rates shown at checkout, so there's nothing extra to add. This includes cryogen shipments.
- If an insured shipment is lost or damaged in transit, report it within 5 business days of delivery (see "Inspect your order on arrival" below) and keep all packaging so we can file the claim with UPS.
Cryogen and hazardous materials
- Cryogen is a regulated hazardous material. It ships by UPS Ground only. Air, overnight and expedited services aren't available for cryogen.
- Cryogen ships at $75 per case. If your order also contains other items, those items are charged UPS rates on top of the cryogen charge. All charges are shown in your cart before you pay.
- Cryogen ships by ground to the lower 48 states only. We can't ship cryogen to Alaska, Hawaii, US territories or outside the U.S.
- If your order contains cryogen and other items, we may send the cryogen separately by ground.
International orders
- International shipping via DHL is coming soon. For now, we ship only within the United States.
- Once it's available, international shipping will cover all items except cryogen, subject to export restrictions and embargoes.
- If you're outside the US and need a part, contact us at [email protected] and we'll let you know when international shipping is available.
Where we ship and address accuracy
- We ship to street addresses in the 50 US states, including Alaska and Hawaii. We don't currently ship to Puerto Rico or other US territories. For cryogen, see "Cryogen and hazardous materials" above.
- We don't ship to APO, FPO or DPO military addresses.
- We can't ship to P.O. boxes. Please give a street address.
- Please check your shipping address before you place your order. If a package is returned or rerouted because of an incorrect address, you'll be charged the re-shipping cost.
Inspect your order on arrival
Please open and inspect every package as soon as it arrives. Report damage, missing items, wrong items or a part that is dead on arrival within 5 business days of delivery to [email protected] or +1 (561) 203-9776. Include your order number and photos of the part, the packaging and the shipping label.
- If we sent you the wrong item, or a part is dead on arrival, and you report it within this window, we'll email you a prepaid return label with your RMA number. See our Returns & Refunds Policy.
- If the outside of the box is visibly damaged, note it with the driver if you can, and keep all packaging until the claim is settled.
- Problems reported after this window are handled under our Warranty Policy, if they apply.
Title and risk of loss
Title and risk of loss pass to you when we hand your order to the carrier, as described in our Terms & Conditions. From then on, your order travels at your risk. Shipping insurance protects you while your order is in transit.
Questions
Contact us at [email protected] or +1 (561) 203-9776, Monday–Friday, 9 AM–5 PM ET.
