Cynosure Laser Repair & Service
The Laser Professionals provides repair, troubleshooting and maintenance for laser, IPL and RF systems and handpieces, including Cynosure equipment. We offer free troubleshooting over the phone.
E-mail your error codes to [email protected].
Cynosure systems and handpieces
Here is the Cynosure work our technicians handle most often, based on our service records:
- Icon consoles and handpieces, Elite+ / Apogee Elite, PicoSure, Vectus and Elite iQ.
- Preventive maintenance and calibration.
- Water filters, Alex / YAG flashlamps, turning mirrors, software memory cards and power supply electronics.
- Error codes such as 09 (handpiece flow), 022, 024, 049, 068, 108 (CalPort board), 138 and E14 (HVPS temperature).
Back in service quickly
Most repairs are completed fast; complex repairs may take longer, and we'll give you a timeline with your estimate.
We offer free troubleshooting over the phone. Depending on the problem, we can help with online assistance by video, send a technician to you (travel fees apply), or repair your system or handpiece at our facility.
Lasers need to be maintained just like any revenue generating asset. Regular service helps your practice avoid large issues that can cause significant downtime, such as power supply failures, water flow issues and water leaks.
Cynosure models, repairs and error codes
Common examples from our service work. This isn't a complete list, so call us if your model or code isn't shown.
Cynosure systems we service
- Icon
- Elite+
- Elite iQ
- Apogee Elite
- Apogee Elite+
- Apogee 6500
- Apogee 9300
- PicoSure
- PicoSure Pro
- Vectus
- Smartlipo 6W
- Smartlipo 10W
- Smartlipo 18W
- Smartlipo 20W
- Smartlipo MPX
- Smartlipo Triplex
- Accolade
- SmartSkin CO2
- Affirm CO2
- TempSure
- TempSure Envi
- Encore
- Emerge
- Cellulaze I
- Cellulaze II
- Potenza
- MonaLisa Touch
- PelleFirm I
- PelleFirm II
- PinPointe
- Precision TX
- RevLite
- RevLite SI
- SculpSure
Common Cynosure repairs
- HVPS power supply repair
- CPU board replacement
- Capacitor replacement
- Preventive maintenance
- Calibration
- LCD screen replacement
- DI filters
- Water filters
- Heater module
- CO2 tube replacement
- RF generator repair
- Flashlamp replacement (including Alex / YAG)
- Turning mirror replacement
- Software memory card replacement
- Power supply electronics repair
- Communication board replacement
- Laser head rebuild / replacement
- Alexandrite rod resurfacing or replacement
- Pockels cell replacement
- Laser rail alignment
- HR replacement
- OC replacement
- Water pump repair or replacement
- Water flow sensor repair or replacement
- Water leak repair
- Cal port window replacement
- Laser flow tube replacement
- PFC board repair
- User button interface repair / replacement
- Articulated arm alignment
Cynosure error codes we see
- E01 – Water flow fault
- E02 – Shutter open position fault
- E03 – Shutter closed position fault
- E04 – Fuse open
- E05 – Checksum error
- E06 – IGBT module short
- E07 – IGBT module fault
- E08 – Heater fault
- E13 – No simmer
- E14 – HVPS temperature
- E23 – Low transmission
- E26 – No energy
- W50 – Interlock open
- W51 – No fiber
- 09 – Handpiece flow
- 022
- 024
- 049
- 068
- 108 – CalPort board
- 138
- System restarts
- Low CO2 laser output
Cynosure parts we carry
Shop Cynosure parts and equipment, or ask us about a part you don't see listed.
How mail-in repairs work
Four simple steps, with a free in-office evaluation.
- 1
Request a quote
We send a simple work order for you to sign.
- 2
Ship it in
You arrange shipping. We check it in, photograph it and evaluate it free in our office.
- 3
Approve your estimate
We diagnose it, send a clear estimate and order any parts, with a timeline.
- 4
Repaired and returned
Pay the final bill, warranty details included, and we ship or deliver it wherever you choose.
Get your free repair quote today!
Call us at 561-203-9776 or fill out the form below.
Need Cynosure equipment repaired?
We offer free troubleshooting over the phone.
