We want you to order with confidence. If you ordered the wrong part or no longer need it, you can return eligible items under the rules below. If something arrived damaged, wrong or not working, we'll fix it.

Return window

You can return eligible items within 30 days of delivery.
To be eligible, items must be unused, unopened, and in their original packaging with all labels, seals and accessories intact.

You need a return authorization (RMA) first

All returns need a Return Merchandise Authorization (RMA) number before you ship anything back. Returns sent without an RMA may be refused or returned to you at your cost.

RMA requests are handled by email: 1. Email [email protected] with: - your original order number or invoice number; - a short note on why you're returning the item; - the item(s) and quantity you want to return, with the part number if you have it; - photos, if the item arrived damaged, wrong or not working; and - for a part that isn't working, the laser system model and serial number. 2. We'll reply within 1–5 business days with your RMA number and return instructions. 3. Write the RMA number clearly on the outside of the box. Pack the item securely in its original packaging. 4. Ship the return within 10 business days of approval, with tracking, to: The Laser Professionals, 3569 91st St N, Suite 2, West Palm Beach, FL 33403. We recommend insuring it for full value. You're responsible for the item until we receive it.

Restocking fee

Approved returns of items you no longer need, or ordered by mistake, are subject to a 15% restocking fee.
No restocking fee applies when we sent the wrong item, the part was dead on arrival, or the return is because of another error on our part or shipping damage.

Return shipping

We pay return shipping when we sent you the wrong item or your part was dead on arrival. You must report it within 5 business days of delivery and request an RMA as described above. We'll email you a prepaid return label with your RMA number.
You pay return shipping on all other returns.
Original shipping charges aren't refundable.

Non-returnable items

The following can't be returned for a refund. Except for items sold as-is and clearance items, they're still covered by our dead-on-arrival and Warranty policies where those apply. Items sold as-is and clearance items get no dead-on-arrival or warranty coverage.

Consumables once the packaging is opened
Optics and lenses
Windows (including handpiece and slider windows)
Fibers (fiber optics and fiber delivery systems)
Cryogen
Special-order, custom and made-to-order items
Electrical and electronic parts once installed (for example power supplies, boards and other electronic components)
Handpieces, unless defective and the defect isn't the result of misuse
Items sold as-is, which are final sale, with no dead-on-arrival or warranty coverage
Clearance items, which are final sale, with no dead-on-arrival or warranty coverage

Optics, windows and fibers can be damaged by handling and contamination that can't be seen. That's why we can't take them back once they've left our facility.

Damaged, missing, wrong or dead-on-arrival items

Report these within 5 business days of delivery to [email protected] or +1 (561) 203-9776, with your order number and photos. If an item needs to come back, we'll issue an RMA; for a wrong item or a dead-on-arrival part, we'll include a prepaid return label. After we confirm the problem, we'll send a replacement or the missing item, or issue a refund. No restocking fee applies. Please keep all packaging until the issue is resolved. Shipping damage and loss are handled through the shipping insurance included with UPS shipments; see "Shipping insurance" in our Shipping Policy.

Refunds

Returned items are inspected when they arrive. Items that are used, damaged, incomplete or not in their original packaging may be refused, sent back at your cost, or refunded with a deduction for their condition.
Approved refunds go to your original payment method, less any restocking fee, within 5–10 business days of inspection. Your bank or card issuer may take a few more days to post the credit.
Refunds don't include original shipping charges or the 3.5% credit card service fee.
You can choose store credit instead of a refund. Store credit equals the refund amount; it doesn't carry any extra value.

Order cancellations

You can cancel an order at no charge before it ships.
Once an order ships, it's treated as a return under this policy.
Special orders can be cancelled within 24 hours of being placed. After 24 hours they can't be cancelled. Deposits on special orders are non-refundable, even if you cancel within 24 hours, as stated in our Terms & Conditions.

Questions

This policy is part of our Terms & Conditions.

Returns Policy